Last Updated: 24 Apr 2024

This Shipping policy is applicable only to orders placed on this website www.xotoxo.com. If you placed an order for our products on a third party website, or with a retailer, this shipping policy will not apply, and you will have to check with the Shipping policy of that particular channel. This policy applies to orders shipped within the Republic of India, unless explicitly mentioned otherwise. 

Where do we ship?

At the moment, you can place an order on the website only if the order is to be shipped within India. The following policy is applicable to orders placed for delivery within India.

How do we ship?

We use Shiprocket, a logistics provider aggregator. This allows us choice of various shipping services such as Delhivery, Ekart, Bluedart, Xpressbees, to name a few. We choose a suitable provider based on the cost and reliability of servicing the destination pin-code. The choice of a shipping provider to deliver your order will be made by us. You will receive a link which you can use to track the status of transit of your order.

When do we ship?

How long does it take for the package to arrive?

Shipping transit time depends on the delivery pin code and its distance from our office in Chennai. Delivery at your pin code can take around 2-5 days after we ship it, and is usually within a week. We will send you a tracking link once your order is shipped, so you’ll be able to know how long the logistics provider will take to deliver it to you. If our shipping provider informs us of delays in your area due to uncontrollable situations, we will inform you about it.

Pre-Orders: Pre-orders will be shipped based on the timeline communicated by the respective project at the time of placing the pre-order. Please go through the pre-order project page in detail for any questions about delivery, or write to us at contact@xotoxo.com with any queries you may have about Pre-order shipping. 

Pre-orders made for delivery within India will follow the same shipping policy as outlined above for regular orders, after the product is ready for shipping, as declared by the timeline of the specific project. 

Do you offer same day or 1-day shipping, like Amazon Prime?

We cannot guarantee it, as we are dependent on third party suppliers for our shipping needs. If you have a very specific request, drop us an email at contact@xotoxo.com with the subject “Urgent Shipping” before you place an order and we will try our best to find a solution.